The Allowlist feature lets you add trusted customers who should never be blocked, even if they match another blocking rule.

Step 1: Open Allowlist

• On the Checkout Filter page, scroll to the Manage section.
• Click Allowlist — this is where you can add trusted customers.

Step 2: Allow a Customer by Name

• Enter the customer's full name.
• Click Add.
• Repeat to add multiple names.

Step 3: Allow a Customer by Email

• Enter the customer's email address.
• Click Add.
• Add additional email addresses if required.

Step 4: Allow a Customer by Address

• Enter the Street address.
• Enter the Postal code.
• Select the Country.
• Click Add.

Step 5: Allow a Customer by Phone Number

• Enter the customer's phone number.
• Click Add.
• Add additional numbers if required.
• Save the changes.

Tips:

• The Allowlist always takes priority over blocklist rules. If a customer matches any allowlist entry, they will not be blocked, regardless of other blocking conditions.